The role and Personality of the Client

Both the client and consultant may have different aspects of human behaviour in the way they use language, speech pattern, mannerism, the way in which they sit/stand, posture, facial expressions and the way in which they dress. Each trait defines the situation in a certain way and makes claims for themselves in the process. The combination of these traits makes for impression management.

Their personal behaviour is rooted in personality traits and plays a key role in the client consultant interactive processes.

Personality comes from their human behaviour. Each person has a personality trait so there is a probability that one might clash with another. However, these human problems can be understood and resolved in ways that motivate, energise and empower people making sure individuals and teams work more effectively in using their knowledge and experience. Through this, all other problems will be resolved or greatly facilitated.  This is linked into transfer of knowledge. Clients usually hire consultants to get a better understanding of views outside of the organisation as they are not stuck in the cultural perspectives of that firm. They could discover certain significant aspects of a problem unbeknown to them. A consultant must be in a position to make an unbiased assessment of any situation, to tell the truth and make impartial recommendations on what the client organisation needs to do. In certain cases, the consultant may or may not choose to take this advice and implement it into their organisation.

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